What makes a leader - by Daniel Goleman

IQ and technical skills are important, but emotional intelligence is the sine qua non of leadership.

What distinguishes great leaders from merely good ones? It's emotional intelligence: a group of five skills that enable the best leaders to maximize their own and their followers' performance. When senior managers at one company had a critical mass of EI capabilities, their divisions outperformed yearly earnings goals by 20%.

Appeared in the Harvard Business Review, March-April 2000.